LeadingAge Pandemic Playbook

LeadingAge has released the Pandemic Playbook, which addresses the challenges and lessons learned this year as aging service providers grappled with COVID-19. “The overarching goal of the Pandemic Playbook is to ensure that aging services providers are not caught by surprise again. To that end, this Playbook documents the present, identifies what was done well and what can be done more effectively, captures lessons learned, shares best practices, and better positions providers of older adult housing and long-term services and supports to prepare for and mitigate the impact of a pandemic. Though many topics and resources reference the Coronavirus or COVID-19, the predominant content of this Playbook is applicable to any pandemic-like event.”

The chapters include:

  • Management and Crisis Intervention
  • Clinical Impact and Infection Control
  • Financial Impact and Strategies
  • Transparent Communications—Internal and External
  • Technology Applications and Telehealth
  • Workforce Management and Support
  • Wellness of Staff and Residents—Physical and Psychological
  • Reopening Guidance
  • Provider-Specific Guidance

This playbook will be updated continually as new information emerges and evolves throughout this pandemic and beyond. LeadingAge members and partners, along with their dedicated staff, learned critical lessons about navigating a pandemic this year. This grant-funded Pandemic Playbook presents the collective intelligence they gathered. Read more about the Expert Panel and Staff Contributors.

LeadingAge represents more than 5,000 organizations representing the entire field of aging services, 38 state partners, hundreds of businesses, consumer groups, foundations, and research partners.